Frequently Asked Questions
Everything you need to know about our premium cuts and farm-to-table delivery.
How is your meat sourced?
We partner exclusively with sustainable farms that prioritize animal welfare. All our livestock is pasture-raised, grass-fed, and free from unnecessary hormones or antibiotics.
How do you ensure freshness during shipping?
Your order is vacuum-sealed and packed in insulated, eco-friendly liners with high-performance gel packs. This ensures your meat stays at a food-safe temperature until it reaches your doorstep.
Do you offer local delivery or store pickup?
Yes, we offer same-day or next-day local delivery within a 15-mile radius of our butchery. You can also select 'Store Pickup' at checkout to collect your order from our shop directly.
Can I customize the thickness of my steaks?
Absolutely. Since we are a full-service butchery, you can include specific cutting instructions in the 'Order Notes' section at checkout, and our master butchers will prepare them to your liking.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact us within 24 hours for a full refund or replacement.
How long can I store the meat in the freezer?
Our vacuum-sealed packaging is designed to prevent freezer burn. Most cuts can be stored safely in the freezer for 6 to 12 months without loss of quality.