Returns & Exchanges
At Feather and Bone Butchery, we take pride in the quality of our premium cuts; however, due to the perishable nature of our products, returns are handled with strict safety protocols. If your order arrives damaged or incorrect, please contact us immediately to arrange for a replacement or store credit.
Inspect Your Order
Upon delivery, please immediately inspect all meat and poultry products to ensure they are at the correct temperature and meet your expectations.
Contact Customer Support
If there is an issue with your order, notify our butchery team within 24 hours of delivery by providing your order number and clear photos of the product.
Maintain Cold Chain
Please keep any disputed items refrigerated or frozen in their original vacuum-sealed packaging until our team provides further instructions.
Resolution and Credit
Once your claim is validated, we will process a full refund to your original payment method or issue a store credit for your next premium selection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing